Dubai: At a museum dedicated to imagining a world transformed by technology, Dubai's Museum of the Future is making an unexpected bet on its next chapter – people.
As artificial intelligence (AI) becomes increasingly capable of answering questions, sharing information and guiding visitors, the museum believes some of the most important aspects of the visitor experience still require something technology cannot easily replicate – human connection.
“At the Museum of the Future, we believe technology can enhance the experience, while human connection gives it a deeper sense of meaning. As artificial intelligence becomes more capable, qualities such as empathy, imagination and the ability to build genuine relationships become even more valuable,” Azza Al Nuaimi, Chief Operating Officer (COO) of the Museum of the Future, told Gulf News.
Al Nuaimi explained that meaningful human interaction involves more than sharing knowledge.
“It is about understanding how someone feels, recognising what interests them and knowing how to make them feel included,” she said.
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A completely new experience planned for 2027
The Museum of the Future is preparing to reopen to visitors in the first quarter of 2027, coinciding with its fifth anniversary.
