WASHINGTON — Microsoft on Friday apologized for a global outage that disrupted public services and businesses around the world, as it reported a "broad recovery" for Outlook email and other services. The company ruled out any malicious "cyber or AI" activity as the cause of the outage, which affected several Microsoft products and disrupted health care services, delayed corporate earnings reports and left schools struggling to communicate. "We are deeply sorry for the disruption this incident has caused our customers and partners," Microsoft said on X, adding full services were still being restored after the outage started on Thursday. "We are seeing broad recovery and stability across our services. This was a technical issue not related to cyber or AI / agents." The disruption knocked out Microsoft products in 74 countries and territories, affecting users across the Americas and parts of Europe, Asia and Africa, according to the outage tracker Downdetector. A top UK trade union said the disruptions had a "serious impact" on the country's health care service. National Health Service staf
Microsoft 'deeply sorry' as outage triggers global chaos
In brief
WASHINGTON — Microsoft on Friday apologized for a global outage that disrupted public services and businesses around the world, as it reported a "broad recovery" for Outlook email and other services. The company ruled out any malicious "cyber or AI" activity as the cause of the outage, which affected several Microsoft products and disrupted health care services, delayed corporate earnings reports and left schools struggling to communicate. "We are seeing broad recovery and stability across our services.
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