Dubai: Landmark Group has alerted some members of its Shukran loyalty programme after identifying unauthorised access to customer information, including names, contact details and dates of birth.
The retail group sent messages to affected customers late Tuesday to members’ WhatsApp accounts, informing them of the incident and advising them to remain vigilant against suspicious calls, emails and messages.
“We have identified an incident involving unauthorised access to some of your personal information including your name, contact details, DOB,” the message sent to Shukran members said.
The notification also sought to reassure customers that their debit and credit card details and passwords were not affected.
In a response to Gulf News, Landmark Group confirmed the incident, saying it had acted immediately to contain the unauthorised access and launched an investigation.
“We recently identified an incident involving unauthorised access to some of our systems. We acted immediately to contain it and launched an investigation. The relevant regulatory and law enforcement authorities have been informed,” the company said in a statement.
The group confirmed that the information involved included “names, contact details and dates of birth for some customers”.
It added that payment card details and passwords had not been affected.
“As we do not store debit / credit card details on our systems and passwords are securely protected and are not stored…
