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TUKO.co.ke journalist Japhet Ruto has over eight years of experience in financial, business, and technology reporting, offering insights into Kenyan and global economic trends.
Safaricom has announced a commitment to deploying artificial intelligence (AI) across its operations without cutting jobs.
Its top human resources executive outlinED the company's approach as it transitions into a technology-focused business.
Nyokabi Florence, Safaricom Group chief people officer, stated that the company's goal is to automate tasks rather than eliminate roles.
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Safaricom shared her remarks on its official X account on Thursday, November 12.
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The company says over 6,000 employees have already acquired foundational to associate-level AI and machine-learning skills, with a further group engaged in more advanced capability development.
Across various departments, teams are using AI tools to streamline repetitive tasks, support better decision-making, and free up time for work that demands human judgement and creativity.
Customer-facing functions are already showing results, with AI helping the company respond more effectively across digital channels.
