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TUKO.co.ke journalist Japhet Ruto has over eight years of experience in financial, business, and technology reporting, offering insights into Kenyan and global economic trends.
Safaricom has warned M-Pesa users to withhold their personal identification numbers whenever an unexpected prompt appears on their phones asking them to authorise a payment they did not initiate.
The telecommunications company issued the caution as part of a security awareness message, noting that fraudsters are deploying increasingly sophisticated tactics to manipulate mobile money users into approving transactions without their knowledge.
Safaricom explained that customers may receive unsolicited payment prompts that appear legitimate, even when no transaction has been initiated from their end.
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The company urged users to treat any such request with suspicion if they cannot account for why it has appeared.
Rather than ignoring or engaging with suspicious messages, Safaricom encouraged customers to report them through official channels.
