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Kenya Power has gone on record to address two separate billing confrontations that drew public attention after videos circulated on social media, following disruptions at its Naivasha and Roysambu offices on Wednesday, November 11, 2026.
The company issued a formal statement on Thursday, November 12, 2026, acknowledging it would not ordinarily comment on individual customer disputes out of respect for confidentiality but saying the volume of online discussion left it with little choice but to clarify the facts of both cases.
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Kenya Power said its technicians discovered in January 2026 that electricity was being drawn illegally from a punctured cable at the Naivasha customer's premises, bypassing the meter entirely.
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The supply was cut off, and an independent inspection confirmed the unmetered consumption.
The utility added that the customer signed documents acknowledging the finding and was subsequently billed for the unrecorded usage, with a flexible repayment arrangement offered.
Kenya Power said those agreed terms have not been met and that its team remains open to further engagement.
