Dubai: Indian airlines are facing customer communication disruptions amid a global Microsoft service outage, with IndiGo and Akasa Air reporting problems with their email support services.
The disruption comes as airlines deal with passenger queries across multiple channels, although Air India has said its flight operations and customer communication systems remain unaffected.
For UAE travellers, there were no reported flight delays from Dubai Airports linked to the outage. Air India and its sister airline Air India Express were scheduled to operate 16 flights from Dubai International Airport (DXB) from 12pm onwards until the end of Friday. All flights were listed as departing on time on Dubai Airports' website.
The impact reported by the Indian carriers is primarily on email communication, rather than flight operations.
Email disruption
IndiGo issued a service advisory warning passengers that its email support services were affected by the global Microsoft disruption.
"Due to a global Microsoft service disruption, our email support services are currently impacted, and we may not be able to receive your emails," the airline said.
The carrier said its other customer support channels remained available, asking passengers requiring urgent assistance to contact its AI-powered support assistant, 6E Skai, through its website or mobile application.
IndiGo apologised for the inconvenience and thanked passengers for their patience.
