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Kenyan banks, insurers, savings and credit co-operatives (Saccos) and government agencies have been hit by a global Microsoft outage that disrupted access to email and other business communication services.
The disruption began late Thursday and has affected Microsoft's video conferencing platform Teams, file-sharing service SharePoint and artificial intelligence assistant Copilot.
Other services with reported disruptions on Friday include OneDrive storage, Office for the web and the company's Defender XDR security platform.
It left organisations unable to communicate with customers through their usual email channels and delayed services such as insurance claims processing.
Read: How AI is transforming traditional work into digital systems
Business and consumer users were unable to access their inboxes, with some emails delayed by several hours.
The outage is among the most disruptive incidents to hit the US tech giant's cloud-based services, which are used by businesses and governments globally.
“Our email services are currently unavailable. You may reach us through your relationship manager or our contact centre phone numbers,”
