Microsoft has restored services following a global outage that disrupted Outlook, Teams, OneDrive and other Microsoft 365 products for more than a day. But businesses that lost access to essential tools may still be able to recover part of their subscription costs.
Eligible business customers can request service credits under Microsoft's Service Level Agreement (SLA). However, these credits are not issued automatically. Customers must submit a claim and provide details of the disruption.
For UAE businesses that rely on Microsoft 365 for daily operations, here is what to know about eligibility, the application process and the deadline.
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Are Microsoft 365 services back to normal in the UAE?
Microsoft Outlook users in the UAE are no longer reporting widespread problems, according to the latest update from outage tracker Downdetector.
The tracker currently displays: “User reports show no current problems with Microsoft Outlook.”
This marks an improvement from Saturday, November 14, when some users continued reporting difficulties accessing Outlook and receiving emails despite Microsoft's announcement that services had been restored.
Downdetector relies on user-submitted reports, so its status reflects reported trends rather than a guarantee that every user has regained full access.
