Microsoft Outlook, Teams, Copilot recovering after global outage lasting over 24 hours

Microsoft said on Friday that its consumer services had fully recovered and that it was seeing sustained recovery for its Microsoft 365 enterprise services, after a global outage that disrupted online communications for businesses and governments for more than 24 hours.“We are deeply sorry for the disruption this incident has caused our customers and partners,” the company wrote on X. “We know the trust they place in our services and take that responsibility extremely seriously.“The incident was introduced by an issue during an earlier network capacity upgrade,” Microsoft continued, adding that it had fixed the underlying problem and would publish a full post-incident report once its review was complete. The company said it had restored services gradually, checking that they were stable at each stage, because of the scale of demand. We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services. This was a technical issue not related to cyber or AI / agents. The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions.…