Complaints against Kenya Power expose a growing national customer service crisis
Source: The Standard — BusinessBy Standard Business
Naivasha has suffered from an ageing distribution network unable to cope with rapid population growth, according to Kenya Power officials.
A complaint letter from area residents in Karati, Naivasha, written by the residents, has cast a spotlight on Kenya Power's customer responsiveness. This is as locals protested persistent blackouts this week and the utility's local office faced accusations of deflecting blame rather than addressing service failures.
Pick your favourite topics below for a tailor made homepage just for you
In brief
A complaint letter from area residents in Karati, Naivasha, written by the residents, has cast a spotlight on Kenya Power's customer responsiveness. This is as locals protested persistent blackouts this week and the utility's local office faced accusations of deflecting blame rather than addressing service failures. Pick your favourite topics below for a tailor made homepage just for you
This is the opening of the story, shared with credit to The Standard — Business. The rest of the report — with every detail — continues on the publisher’s website.
We use cookies to keep the site running, count visits and show adverts that keep news free. Some partners may rely on legitimate interest, which you can object to under Choose. See our Cookie Policy and Privacy Policy.
Install “News Kenya”
🔔
Get breaking-news alerts?We’ll notify you the moment big stories break. Switch off any time.