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Complaints against Kenya Power expose a growing national customer service crisis

Complaints against Kenya Power expose a growing national customer service crisis

Naivasha has suffered from an ageing distribution network unable to cope with rapid population growth, according to Kenya Power officials.

A complaint letter from area residents in Karati, Naivasha, written by the residents, has cast a spotlight on Kenya Power's customer responsiveness. This is as locals protested persistent blackouts this week and the utility's local office faced accusations of deflecting blame rather than addressing service failures.

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In brief

A complaint letter from area residents in Karati, Naivasha, written by the residents, has cast a spotlight on Kenya Power's customer responsiveness. This is as locals protested persistent blackouts this week and the utility's local office faced accusations of deflecting blame rather than addressing service failures. Pick your favourite topics below for a tailor made homepage just for you

This is the opening of the story, shared with credit to The Standard — Business. The rest of the report — with every detail — continues on the publisher’s website.

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