Dubai: Dubai’s taxis are becoming an increasingly popular transport choice among residents and tourists, carrying more than 209 million passengers on over 120 million trips in 2025, as the emirate continues to expand its fleet and improve services to meet growing demand.
With more than 14,346 taxis operating across Dubai, the sector accounted for 27 per cent of all users of public transport, shared mobility and taxis last year, highlighting its important role in keeping the city moving.
Five-star rating
To build on this performance and further improve passenger experience, Dubai’s Roads and Transport Authority (RTA) on Sunday announced a new five-star rating system for taxi companies, linking their performance to customer satisfaction, safety, operational efficiency, technology and sustainability.
The initiative aims to encourage healthy competition among operators while ensuring passengers benefit from more reliable, comfortable and efficient taxi services.
Growing fleet
Dubai’s taxi sector currently comprises five operators: Dubai Taxi Company, Kabi Taxi, National Taxi, Arabia Taxi and Metro Taxi.
Of the 14,346 taxis operating in 2025, a total of 12,380 were electric or hybrid vehicles, reflecting Dubai’s continued investment in environmentally friendly transport.
RTA has also increased the share of green vehicles in the taxi and limousine fleet to more than 72 per cent, while electric vehicle adoption has reached 19 per cent, exceeding the target set for…
